WhosOn
Unlock opportunities with bots, automation and omnichannel chat experiences. WhosOn makes it easy for you to transform your financial institution with best-in-class live chat and AI technology.
We specialise in niche chat projects, with a particular focus on:
Highly regulated environments
WhosOn is designed for easily achievable compliance
On-premises installations
Keep your sensitive chat data in-house, not a public cloud
Enterprise rollouts
Veterans when it comes to complex chat projects for large contact centres
Custom chat needs
In-house developers and designers craft your commissioned work
Putting your security paramount
We’re leaders in chat security. As well as a setup that enables either state of the art data centre deployment or controlled self-hosting, we offer:
Secure connections
Any chat session powered by WhosOn is established via a secure connection
Encryption
Your live chat conversations are protected at every possible touchpoint
Intrusion prevention
Brute-force attacks won’t work against WhosOn
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Credit card masking
WhosOn comes with added security to detect and protect sensitive data
User management
Run a tight ship by fine-tuning access rights and permissions to WhosOn
Ongoing safeguarding
Running regular vulnerability scans and penetration tests against WhosOn
The smartest features in the live chat space
As well as top-end security, you also get a sophisticated live chat feature-set out of the box with WhosOn. Some of our more advanced features include:
Chatbot operators
Inject AI into your chat with our bot framework integrations
Hybrid chat
Create a maximum efficiency tag-team between bots and human agents
Conversational AI
Auto-text suggestions, intelligent canned responses, and more
Real-time translation
Chat to your customers in over 100 languages
Omnichannel calling
Switch channel seamlessly from chat to call
Custom reporting
Leverage the power of Power BI for your reporting
Management toolset
A kit for supervisors to monitor, manage and refine the chat service
CRM integration
Smoothly sync data between WhosOn and your CRM
Analytics engine
Offering real-time visitor tracking and web analytics
Inbuilt help desk
A feature-rich customer service suite to speed agent handling times
Co-browsing
Scroll, click, and type alongside your chat users
WhatsApp integration
Receive and reply to WhatsApp messages inside WhosOn
Messenger integration
Pull in Messenger queries and reply with smart chat features
In-chat payments
Take secure payments inside your chat sessions
Proudly powering chat for:
- Aviva
- Credit One Bank
- Ameriabank
- AON
- Geoffrey Insurance
- Hanley Economic
- First International Bank & Trust
- WorldPay
- AMEX Bahrain
- Newcastle Building Society
- MoneyMart
- The Money Advice Service
- Plus some 10,000 more
Partner with an expert taskforce of chat technologists
Start transforming your contact centre with the UK’s leading live chat provider. Get in touch to discuss what we can deliver.
- 16 years specialising in chat
- 98% retention rate with 10,000 niche customers
- 100 countries of deployment
- 50+ combined years’ experience in chat programming
- 1000+ chat projects delivered
- 10% of Fortune 500 brands trust us
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