WhosOn

WhosOn

Unlock opportunities with bots, automation and omnichannel chat experiences. WhosOn makes it easy for you to transform your financial institution with best-in-class live chat and AI technology.

We specialise in niche chat projects, with a particular focus on:

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Highly regulated environments

WhosOn is designed for easily achievable compliance

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On-premises installations

Keep your sensitive chat data in-house, not a public cloud

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Enterprise rollouts

Veterans when it comes to complex chat projects for large contact centres

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Custom chat needs

In-house developers and designers craft your commissioned work

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Putting your security paramount

We’re leaders in chat security. As well as a setup that enables either state of the art data centre deployment or controlled self-hosting, we offer:

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Secure connections

Any chat session powered by WhosOn is established via a secure connection

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Encryption

Your live chat conversations are protected at every possible touchpoint

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Intrusion prevention

Brute-force attacks won’t work against WhosOn

 

 

 

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Credit card masking

WhosOn comes with added security to detect and protect sensitive data

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User management

Run a tight ship by fine-tuning access rights and permissions to WhosOn

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Ongoing safeguarding

Running regular vulnerability scans and penetration tests against WhosOn

The smartest features in the live chat space

As well as top-end security, you also get a sophisticated live chat feature-set out of the box with WhosOn. Some of our more advanced features include:

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Chatbot operators

Inject AI into your chat with our bot framework integrations

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Hybrid chat

Create a maximum efficiency tag-team between bots and human agents

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Conversational AI

Auto-text suggestions, intelligent canned responses, and more

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Real-time translation

Chat to your customers in over 100 languages

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Omnichannel calling

Switch channel seamlessly from chat to call

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Custom reporting

Leverage the power of Power BI for your reporting

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Management toolset

A kit for supervisors to monitor, manage and refine the chat service

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CRM integration

Smoothly sync data between WhosOn and your CRM

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Analytics engine

Offering real-time visitor tracking and web analytics

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Inbuilt help desk

A feature-rich customer service suite to speed agent handling times

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Co-browsing

Scroll, click, and type alongside your chat users

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WhatsApp integration

Receive and reply to WhatsApp messages inside WhosOn

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Messenger integration

Pull in Messenger queries and reply with smart chat features

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In-chat payments

Take secure payments inside your chat sessions

Proudly powering chat for:

 

  • Aviva
  • Credit One Bank
  • Ameriabank
  • AON
  • Geoffrey Insurance
  • Hanley Economic
  • First International Bank & Trust
  • WorldPay
  • AMEX Bahrain
  • Newcastle Building Society
  • MoneyMart
  • The Money Advice Service
  • Plus some 10,000 more
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Partner with an expert taskforce of chat technologists

Start transforming your contact centre with the UK’s leading live chat provider. Get in touch to discuss what we can deliver.

  • 16 years specialising in chat
  • 98% retention rate with 10,000 niche customers
  • 100 countries of deployment
  • 50+ combined years’ experience in chat programming
  • 1000+ chat projects delivered
  • 10% of Fortune 500 brands trust us

CONTACT

TEL: 0330 0882 943

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